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Rackspace and NeuStar Sign Reseller Agreement to Offer Innovative Hosting Services Globally

Rackspace® Hosting (NYSE:RAX), the world’s leader in hosting, today announced that it has entered into a Reseller Agreement with NeuStar, Inc. (NYSE: NSR). This relationship allows customers to obtain hosting services from Rackspace along with innovative Domain Name Service (DNS), traffic management, and application performance monitoring services that are designed to be more cost effective than traditional hardware-based approaches.

“NeuStar is an industry leader in DNS, traffic management, and application monitoring services,” said Taylor Rhodes, General Manager Rackspace Enterprise Services. “Together we are bringing a new approach to the enterprise application hosting sector that integrates diverse hosting models from dedicated and virtual servers to cloud computing, professional services expertise and resources, and managed services. The result is that Rackspace customers can receive an even higher level of performance from their hosting services while continuing to rely on our Fanatical Support®.”

NeuStar will be a preferred enterprise-scale provider for failover, application performance monitoring, and website load testing within Rackspace’s Professional Services organization, and will become a primary resource for disaster recovery and load balancing for Rackspace. This integrated offering extends Rackspace’s application hosting infrastructure and customer support with additional layers of professional and managed services that can be used to tailor solutions to meet complex enterprise computing requirements. The result is an end-to-end hosting solution backed by an industry leading Service Level Agreement, superior customer support, and a cost effective approach that fits today’s tough economic times.

“Rackspace has earned a leadership position in the hosting industry with 62,000 customers, over 50,000 servers under management, and their legendary Fanatical Support,” said Scott A. Walker, Vice President Global Partner Program at NeuStar. “The combination of Rackspace’s Professional Services resources and diverse hosting solutions combined with NeuStar’s proven network and performance monitoring services delivers a solution that is seamlessly integrated and tailored to deliver maximum value to customers.”

Rackspace Professional Services provides customized solutions that address the complex and evolving requirements of enterprises worldwide. NeuStar’s Partner Program was designed to support leading internet solutions companies, like Rackspace, with managed services featuring UltraDNS and Webmetrics performance monitoring, as well as training, systems, and joint marketing tailored to the unique opportunities in the partner’s marketplace. The Reseller Agreement between Rackspace and NeuStar further extends the depth of professional services offered by Rackspace which already includes: Disaster Recovery Services, Data Migration Services, Network and Security Services, and Application Services.

About Rackspace Hosting

As the leader and specialist in hosting services, Rackspace® Hosting is changing the way businesses worldwide buy IT. Rackspace delivers computing-as-a-service, integrating the industry's best technologies into a flexible service offering, making computing more reliable and affordable. A trusted partner to companies of all sizes, Rackspace enables IT departments to be more effective. Rackspace is distinguished by its award-winning Fanatical Support®, furthering the company's mission to be one of the world's greatest service companies. Rackspace is recognized as one of FORTUNE Magazine's 100 Best companies to work for in the US, ranking number 43 on the list. Rackspace's portfolio of hosted IT services includes managed hosting (, email hosting ( and cloud hosting ( For more information on Rackspace Hosting please visit

About NeuStar

Neustar solves complex communications challenges and provides market-leading, innovative solutions and directory services to enable trusted communication across networks, applications, and enterprises around the world. Visit Neustar online at

Forward-Looking Statements

This press release contains forward-looking statements that involve risks, uncertainties and assumptions. If such risks or uncertainties materialize or such assumptions prove incorrect, the results of Rackspace Hosting could differ materially from those expressed or implied by such forward-looking statements and assumptions. All statements other than statements of historical fact are statements that could be deemed forward-looking statements, including any statements concerning expected development, performance or market acceptance associated with our Professional Services, including the professional services provided by Neustar, Inc.; anticipated operational and financial benefits from our professional services; any statements of expectation or belief; and any statements of assumptions underlying any of the foregoing. Risks, uncertainties and assumptions include the possibility that expected benefits from our professional services, including those services provided to our customers by Neustar, Inc. may not materialize, which could occur due to certain factors including (i) a failure to market the services effectively, differentiate the services from competitive services or communicate differentiations effectively, (ii) unfavorable reliability, quality or compatibility associated with the services, (iii) changes in technology which adversely affect the benefits of the service, (iv) slowdowns in the general economy or technology industry that impact consumer spending habits, (v) internal strategy decisions that impact the services, and (vi) and other risks that are described in Rackspace Hosting’s Form 10-Q for the quarter ended March 31, 2009, filed with the SEC on May 12, 2009. Except as required by law, Rackspace Hosting assumes no obligation to update these forward-looking statements publicly, or to update the reasons actual results could differ materially from those anticipated in these forward-looking statements, even if new information becomes available in the future.

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